REFUND POLICY: We are saxophone players who understand how expensive and frustrating it can be to waste money in search of a great playing mouthpieces.
-All sales are final, no refunds. At Retro Revival, we are seriously committed to quality control. ( We understand the desire to play test, however it is impossible for Retro Revival to accommodate the fickle desires of individual tastes. Please understand that our products are painstaking to manufacture and supplies are limited. Scratching and blemishes can occur making them unsellable as new. On a very rare case by case basis, an individual may be able to convince us to make a one time exchange. All of our mouthpieces are play tested by Bob or Joel for quality control, as we hope to give the player the highest confidence with their purchase. Our goal is for every customer to feel good about doing business with RR )
-We offer a One Time Courtesy Tip size exchange, on the same model:
Original ligature, cap and box must be included in return. The product must be returned in 100% original condition. The customer is responsible for all shipping fees. In some cases we will need to charge a refurbishing fee for scratches or blemishes that occurred during trial. RR needs to be notified within 48 hours of receipt of mouthpiece that there is an issue with the tip size.
Limited Warranty: All of our mouthpieces are guaranteed for quality and without cosmetic flaws.