All Sales are Final, in most instances we are more than willing to help each customer achieve their playing and budget goals. Refunds or partial refunds are also possible as well. 

1. Tip Size Exchanges or Model Exchanges can be made if buyer contacts us within 48 hours of receiving their mouthpiece and explains their situation to us, then we can figure an easy solution from that point On. For International orders the same but of course return shipping to the USA takes more time. 

2. Our mouthpieces are custom milled, hand finished, in small batches, they take time to produce and are quite expensive to make! 

3. If you decide to either swap your model or to do a tip size exchange, RR must receive your mouthpiece within 4 working days. All apporved returns must come back to us looking 100% Brand New, must include the ligature, cap and are subject to a $50.00 restocking fee. 

Thank you

Please contact Joel (818) 835-4951 via Google Voice Mail or eMail  us at info@retro-revival.com